Q: What is telemedicine?

A:  Telemedicine allows Physicians to remotely and securely assess, diagnose and treat patients from any location. 

Q: Who is the remote provider?

A: Our solution is open to the Provider of your choice, for both the originating (facility) site and remote (distant) site.  The Remote Provider could be the Medical Director, Attending Physician, Specialty Physician, Advanced Practice Nurse, Partnering Acute Hospital Emergency Department, or any other licensed clinician with which you maintain a relationship.  If you need a remote provider, we can offer that service through our partner network, as well.

If you are running an Advanced Practice Nurse group, then the Remote Provider could be YOU!  Our solution will help you build an enhance the relationships and the services you provide to your customers

Q: Can I use this solution for my Advanced Practice Nurse business?

A: Yes.  Leverage our platform to take your provider relationships to the next level.

Q: Is the bedside nurse training difficult?

A: No. Our training is very simple, and with our intuitive short training videos, help is near.

Q: Is my care setting authorized to provide telemedicine Services?

A: The following care settings are authorized as originating sites for Telemedicine:

  • Offices of a Physician or Practitioner
  • Hospitals
  • Critical Access Hospitals
  • Community Mental Health Centers
  • Skilled Nursing Facilities
  • Rural Health Clinics
  • Federally Qualified Health Centers
  • Hospital-Based or Critical Access Hospital (CAH)-Based Renal Dialysis Centers (including satellites)

Q: Do I need an IT department?

A: No.  Our solution is ready to be used as soon as you have access to our web and mobile platforms and meet the basic internet requirements.  Our carts can be ready in minutes with a simple setup procedure, and you will have the choice to use our mobile and peripheral technology, or leverage your own (compatibility may vary).

If your need for integration is more complex, we can collaborate with your technology team to customize the solution for your environment.

Q: Does the platform require a lot of bandwidth?

A: No, in fact, our High Definition video stream only requires 1.5 MB upload and download speeds.  Our solution will work perfectly using 4G LTE internet connection, if necessary.

Q: Is the session with the remote provider HIPAA compliant?

A: Yes, the Essential Care Telehealth platform is 100% HIPAA compliant.  The session is encrypted from the Cart to the Remote Provider.  Any captured information is stored securely in our HIPAA compliant cloud solution.

Q: Is any of the information stored from the telemedicine session?

A: The Essential Care Telehealth platform is Real-Time or Synchronous Telemedicine solution.  Our solution does not store any audio or video from any sessions.  Once the secure encrypted session is completed, the session is over.  Customers have the ability to display, capture or enter other patient information in our solution, as well as send information to other systems in their care network.

Q: Does your cart technology come with a warranty?

A: Curatess leverages commercial web, mobile and cart technologies.  We work with our customers to leverage existing infrastructure investments, as well.  Since many of the components needed to connect are “off the rack”, customers enjoy the warranties and protection plans that come with those devices.  Our goal is simple – help you manage your technology risk while minimizing your technology cost.

Q: How much does it cost to access the service?

A:  Cost varies depending on the size of your care network, and the complexity of the setup required to serve your needs. The cost of the Essential Care Telehealth solution is competitively priced to enable use for everyone in your organization.

Q: Will I have a large capital investment?

A: No. If you have internet access in your care setting, we offer a low-cost telemedicine cart to enhance your experience with our services.  If you choose our cart, the price starts at $3,000, as compared to some of our competitors, offering single carts that cost over $10,000 each.

Q: Will Medicare reimburse for telemedicine services?

A: You can determine if your location is eligible for Medicare Telemedicine payment here.

Q: How many telemedicine carts will we need?

A: If you serve a population on a single floor, or have sufficient elevator access, one cart may be enough.  Based on the level of workflow your team plans to support using our care continuity platform, additional carts may better enable you.

Q: Do you have a minimum term contract?

A: Our minimum term for service is 1 year.

FAQ June 7, 2017