FAQs

Read about Lexington Health Network’s success story

Lexington Health Network (LHN) is a Post-Acute Network (PAN) who operates 10 Skilled Nursing Facilities (SNF’s) with over 2000 beds as well as Independent, Assisted, and Supportive Living. The company also provides Home Health and Hospice services. As a family owned business Lexington Health Network has maintained a unique quality, considering post-acute, long term residents, family members, and employees as extensions of their family. Lexington Health Network is committed to those they care for and takes extreme pride in providing the very best care to achieve unquestionable clinical outcomes. This commitment to excellence in care is what led Lexington Health Network to adopt the Curatess telemedicine platform.
Have more questions? Click below for our FAQ’s

Q: What is Telemedicine?

A: Telehealth platforms like the Curatess, Open Telehealth Platform allow medical professionals to remotely and securely examine, diagnose and treat patients from any location. This is referred to as “Telemedicine”.

Q: What is the Curatess Open Telehealth Platform?

A:  Our “Open Telehealth Platform” is not tied to physician services. Curatess has taken a different approach to Telehealth, we believe in order to make good clinical decisions a remote provider needs to be able to; see, hear, assess the patient, and review their medical chart (this is a key differentiator at Curatess). We like to say Telemedicine is more than a video call with a physician do our platform was designed to fully integrate with Electronic Health Records (EHR).  We integrate with several EHR’s, below you can see the information that is integrated with our Open Telehealth Platform.
Learn more about our PointClickCare EHR integration

-Single sign-on
-Patient Info
-Responsible Parties 
-Observations (Lab Results)  
-Medication List 
-Allergies 
-Diagnosis 
-Progress Notes

-Immunizations 
-Coverages 
-Diagnostic Reports 
-Curatess Custom Forms 
-User Info 
-Practitioners 
-Contacts  


Curatess will expand EHR integration capabilities as they become available.

Q: What devices can I use to access your Open Telehealth Platform?

A: The Open Telehealth Platform is accessed via an Application called Curatess – Open Telehealth Platform that runs on any modern device, this includes Computers/Laptops running the latest stable Chrome Web Browser 71+, Android devices running 7.1+, and iOS devices running 12.1+.

Q: Do you integrate with any medical peripherals?

A: Curatess – Open Telehealth Platform supports Smart Bluetooth Devices that conform to the Open GATT Protocol Standards. In addition, Curatess has partnered with Eko Health and you can use their FDA approved Bluetooth devices to remotely listen to patient Cardiac/Chest/Bowel sounds and Curatess is in the process of integrating their EKG device (Eko DUO).

Q: Who is the Remote Provider?

A: Our platform is open to the Provider of your choice, for both the originating (facility) site and remote (distant) site. The Remote Provider could be the Medical Director, Attending Physician, Specialty Physician, Advanced Practice Nurse, Partnering Acute Hospital Emergency Department, Pharmacist, or any other licensed clinician with which you maintain a relationship. If you need a remote provider, we can offer that service through our partner network, as well.

If you are running an Advanced Practice Nurse business, then the Remote Provider could be YOU! Our solution will help you build an enhance the relationships and the services you provide to your customers

Q: Am I required to use physicians you provide?

A: No, Curatess offers software NOT Physicians. Our platform is open to the Provider of your choice, for both the originating (facility) site and remote (distant) site. The Remote Provider could be the Medical Director, Attending Physician, Specialty Physician, Advanced Practice Nurse, Partnering Acute Hospital Emergency Department, Pharmacist, or any other licensed clinician with which you maintain a relationship. We do have partnerships with provider groups for clients who are looking for a telehealth platform and providers.

Q: Can I use this platform for my Advanced Practice Nurse business?

A: Yes. If you are running a Physician or Advanced Practice Nurse group, the Remote Provider could be YOU! Our solution will help you build an enhance the relationships and the services you provide to your customers. We see provider groups leveraging our platform to improve relationships and build business opportunities.

Q: Can this platform be used for use cases other than change in condition management?

A: Yes, because our platform is open, we encourage our clients to use the Curatess – Open Telehealth Platform to meet all operational needs.  Below are some other examples of how our platform can be used:

  • Collaborate with your business development team to perform a remote clinical assessment for a possible admission.
  • Improve strategic partnerships with other healthcare providers and payers by offering seamless care coordination between care settings.
    • Connect to your acute hospital partners Emergency Departments (EDs) for an immediate remote clinical evaluation.
    • Engage payers clinical staff to allow remote clinical check-ups on their members.
  • Empower your pharmacy to provide face-to-face medication education to your patients upon discharge
  • Empower your home health nurses with the ability to contact advanced medical professionals to keep patients safe and in their home. You can even use our platform to meet your face-to-face requirements.

Q: Is the Bedside Nurse Training Difficult?

A: No, our training is very simple, and we offer our knowledge center with user guides and short easy to follow educational videos 24 x 7.

Q: Is my inpatient care setting authorized to provide Telemedicine Services?

A: The following care settings are authorized as originating sites for Telemedicine:

  • Offices of a Physician or Practitioner
  • Hospitals
  • Critical Access Hospitals
  • Community Mental Health Centers
  • Skilled Nursing Facilities
  • Rural Health Clinics
  • Federally Qualified Health Centers
  • Hospital-Based or Critical Access Hospital (CAH)-Based Renal Dialysis Centers (including satellites)

Q: How can the Curatess – Open Telehealth Platform help my organization?

A: The Curatess – Open Telehealth Platform was designed to improve care coordination between your patients, care teams, and families.  We typically see 86% of patients managed in place when evaluated with the Curatess – Open Telehealth Platform.

Q: What are your technical support hours?

A: Please visit our Support Guide for more details.

Q: Do I need an IT Department?

A: No. Our solution is ready to be used as soon as you have access to our web application and meet the basic internet requirements. Since our telehealth application is simple to use, training is a breeze.

If your need for integration is more complex, we have the ability to collaborate with your technology team to customize the solution for your environment.

Q: Does the Curatess – Open Telehealth Platform require a lot of bandwidth?

A: No, in fact, our High Definition video stream only requires 1.5 MB upload and download speeds. Our solution will actually work perfectly using 4G LTE internet connection, if necessary.

Q: Is the session with the Remote Provider HIPAA compliant?

A: Yes, the Curatess – Open Telehealth Platform is 100% HIPAA  & HITRUST compliant. The session is encrypted from the Application to the Remote Provider. Any captured information is stored securely in our HIPAA & HITRUST compliant cloud.

Q: Is any of the information stored from the Telemedicine session?

A: The Curatess – Open Telehealth Platform is Real-Time or Synchronous Telemedicine solution. Our solution does not store any audio or video from any sessions. Once the secure encrypted session is completed, the session is over. Curatess – Open Telehealth Platform does securely store all of your integrated patient information as well as any documentation completed on our platform.

Q: Does Curatess sell carts?

A: Curatess leverages commercial web, mobile and cart technologies. We work with our customers to leverage existing infrastructure investments, as well. Since many of the components needed to connect are “off the rack”, customers enjoy the warranties and protection plans that come with those devices. Our goal is simple – help you manage your technology risk while minimizing your technology cost.

Q: How much does it cost to access the service?

A: Cost varies depending on the size of your care network, and the complexity of the setup required to serve your needs. Subscription prices start as low as $750 per month to access our care continuum platform. Please contact us to discuss in more detail.

Q: Will I have a large capital investment?

A: No. If you have internet access in your care setting, the Curatess – Open Telehealth Platform is delivered as software as a Service (Saas) at a competitive monthly fee. The cart we feature is approximately $3,000 however, we do not require a cart to be purchased.

Q: Will Medicare reimburse for Telemedicine services?

A: You can determine if your location is eligible for Medicare Telemedicine payment here.

 

 

FAQs June 7, 2017




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Phone: 844-873-8246
Website: www.curatess.com
Email: info@curatess.com