Read about Lexington Health Network’s success story

Lexington Health Network (LHN) is a Post-Acute Network (PAN) that operates 8 Skilled Nursing Facilities (SNF’s) with over 2000 beds as well as Independent, Assisted, and Supportive Living. They also provide Home Health and Hospice services. As a family-owned business Lexington Health Network has implemented systems that demonstrate a unique quality approach for post-acute, long-term residents, family members, and employees as extensions of their family. Lexington Health Network is committed to those they care for and takes extreme pride in providing the very best care to achieve unquestionable clinical outcomes. This commitment to excellence in care is what led Lexington Health Network to adopt the Curatess Care Delivery Platform with advanced Open Telehealth.
Have more questions? Click below for our FAQ’s

Q: How can the Curatess Open Telehealth Care Delivery Platform help my organization?

A: Our platform is “Open” for healthcare organizations to use to improve your healthcare operations.  We allow for unlimited calling workflows such as after-hour change in condition management, preadmission assessments, access to specialists, or any other workflow that benefits your organization and patients.  We have outlined our benefits in a short simple video, please review.

Q: Is the Curatess – Open Telehealth Care Delivery Platform only used for Telemedicine?

A: We are more than just telehealth, our platform is a point of care platform that offers telehealth functionality. Since our platform integrates with multiple Electronic Health Records (EHRs) and FDA approved medical devices it allows clinicians to easily provide care to their patients from anywhere on any device.

Q: What is Telemedicine?

A: Telehealth platforms like the Curatess, Open Telehealth Platform allow medical professionals to remotely and securely examine, diagnose, and treat patients from any location. This is referred to as “Telemedicine”.

Q: What is the Curatess Open Telehealth Care Delivery Platform?

A:  Our “Care Delivery Platform” is not tied to physician services. Curatess has taken a different approach to Telehealth, we believe in order to make good clinical decisions a remote provider needs to be able to; see, hear, assess the patient, and review their medical chart (this is a key differentiator at Curatess). We like to say Telemedicine is more than a video call with a physician do our platform was designed to fully integrate with Electronic Health Records (EHR).  We integrate with several EHR’s, below you can see the information that is integrated with our Care Delivery Platform.
Learn more about our PointClickCare EHR integration

– Single sign-on– User Info
– Patient Info (ADT)
– Coverages (Payers)
– Responsible Parties
– Care Team Members
– Observations (Vital Signs)
– Medication List 
– Allergies – Diagnosis
– Progress\Clinical Notes
– Immunizations
– Diagnostic Reports (Lab Results)
– Client Custom Forms 

Learn More from our integration guide
Curatess will expand EHR integration capabilities as they become available.

Q: Do I need an Electronic Health Record (EHR) to use your platform?

A: No you are not required to have an EHR.  While our platform shines with EHR integration, it is not required.  Our Care Delivery Platform allows telehealth and integration with FDA approved medical devices out of patient context to deliver remote care independent of other technologies such as an EHR.

Q: What devices can I use to access your Open Telehealth Care Delivery Platform?

A: Our Care Delivery Platform is accessed via an Application called Curatess – OTP (Open Telehealth Platform) that runs on any modern device, this includes Computers/Laptops running the latest stable Chrome Web Browser, Android devices running 8.1+, and iOS devices running 12.4+.

Q: Do you integrate with any medical peripherals?

A: Curatess – Open Telehealth Platform supports Smart Bluetooth Devices that conform to the Open GATT Protocol Standards. In addition, Curatess integrates with Eko Health and you can use their FDA approved Bluetooth devices to remotely listen to patient Cardiac/Chest/Bowel sounds.

Q: Who is the Remote Provider?

A: Our platform is open to the Provider of your choice, for both the originating (facility) site and remote (distant) site. The Remote Provider could be the Medical Director, Attending Physician, Specialty Physician, Advanced Practice Nurse, Partnering Acute Hospital Emergency Department, Pharmacist, or any other licensed clinician with which you maintain a relationship. If you need a remote provider, we can offer that service through our partner network, as well.

If you are running an Advanced Practice Nurse business, then the Remote Provider could be YOU! Our solution will help you build an enhance the relationships and the services you provide to your customers

Q: Am I required to use the physicians you provide?

A: No, Curatess offers software NOT Physician services. Our platform is open to the provider(s) of your choice, for both the originating (facility) site and remote (distant) site. The remote provider could be the Medical Director, Attending Physician, Specialty Physician, Advanced Practice Nurse, Partnering Acute Hospital Emergency Department, Pharmacist, or any other licensed clinician with which you maintain a relationship. We do have partnerships with physician groups for clients who are looking for a telehealth platform and providers.

Q: Can I use this platform for my Physician practice?

A: Yes. If you are running a Physician or Advanced Practice Nurse group, the Remote Provider could be YOU! Our solution will help you build and enhance the relationships and the services you provide to your customers. We see provider groups leveraging our platform to improve relationships and build business opportunities.

Q: Can this platform be used for use cases other than change in condition management?

A: Yes, because our platform is open, we encourage our clients to use the Curatess – Open Telehealth Platform to meet all operational needs.  Below are some other examples of how our platform can be used:

  • Collaborate with your business development team to perform a remote clinical assessment for a possible admission.
  • Improve strategic partnerships with other healthcare providers and payers by offering seamless care coordination between care settings.
    • Connect to your acute hospital partners Emergency Departments (EDs) for an immediate remote clinical evaluation.
    • Engage payers clinical staff to allow remote clinical check-ups on their members.
  • Empower your pharmacy to provide face-to-face medication education to your patients upon discharge
  • Empower your home health nurses with the ability to contact advanced medical professionals to keep patients safe and in their home. You can even use our platform to meet your face-to-face requirements.

Q: Is the Bedside Nurse Training Difficult?

A: No, our training is very simple, and we offer our knowledge center with user guides and short easy to follow educational videos 24 x 7.

Q: Is my inpatient care setting authorized to provide Telemedicine Services?

A: The following care settings are authorized as originating sites for Telemedicine:

  • Offices of a Physician or Practitioner
  • Hospitals
  • Critical Access Hospitals
  • Community Mental Health Centers
  • Skilled Nursing Facilities
  • Rural Health Clinics
  • Federally Qualified Health Centers
  • Hospital-Based or Critical Access Hospital (CAH)-Based Renal Dialysis Centers (including satellites)

Q: How can the Curatess – Open Telehealth Care Delivery Platform help my organization?

A: The Curatess – Open Telehealth Platform was designed to improve care coordination between your patients, care teams, and families.  We typically see 94% of patients managed in place when patients are evaluated for change in condition with the Curatess – Open Care Platform and telemedicine.  Our platform can be used for a variety of clinical workflows including preadmission screening, wound care evaluation, cardiac and respiratory programs, and general physician engagement.

Q: What are your technical support hours?

A: Please visit our Support Guide for more details.

Q: Do I need an IT Department?

A: No. Our solution is ready to be used as soon as you have access to our web application and meet the basic internet requirements. Since our telehealth application is simple to use, training is a breeze.

If your need for integration is more complex, we have the ability to collaborate with your technology team to customize the solution for your environment.

Q: Does the Curatess – Open Telehealth Care Delivery Platform require a lot of bandwidth?

A: No, in fact, our High Definition video stream only requires 1.5 MB upload and download speeds. Our solution will actually work perfectly using 4G LTE internet connection, if necessary.

Q: Is the session with the Remote Provider HIPAA compliant?

A: Yes, the Curatess – Open Telehealth Platform is 100% HIPAA  & HITRUST compliant. The session is encrypted from the Application to the Remote Provider. Any captured information is stored securely in our HIPAA & HITRUST compliant cloud. Review our cloud security.

Q: Is any of the information stored from the Telemedicine session?

A: The Curatess – Open Telehealth Platform is Real-Time or Synchronous Telemedicine solution. Our solution does not store any audio or video from any sessions. Once the secure encrypted session is completed, the session is over. Curatess – Open Telehealth Platform does securely store all of your integrated patient information as well as any documentation completed on our platform.

Q: Does Curatess sell carts?

A: Curatess leverages commercial web, mobile, and cart technologies. We work with our customers to leverage existing infrastructure investments, as well. Since many of the components needed to connect are “off the rack”, customers enjoy the warranties and protection plans that come with those devices. Our goal is simple – help you manage your technology risk while minimizing your technology cost.

Q: How much does it cost to access the service?

A: Cost varies depending on the size of your organization and the complexity of the setup required to serve your needs. Please contact us to discuss pricing in more detail.

Q: Will I have a large capital investment?

A: No. If you have internet access in your care setting, the Curatess – Open Telehealth Platform is delivered as software as a Service (Saas) at a competitive monthly fee. The cart we feature is approximately $3,000 however, we do not require a cart to be purchased. We have partners who can help with hardware.

Q: Will Medicare reimburse for Telemedicine services?

A:  Telemedicine is now reimbursable under the waiver passed by the federal government, Learn more. If the waiver expires or changes, you can determine if your location is eligible for Medicare Telemedicine payment here.

FAQs June 7, 2017